Making a complaint – If we do get it wrong, we would like to ensure we correct it. The best way to let us know if you have a complaint is via our web chat (click on the pink icon on the bottom right hand side of the screen. You can also use ourcontact page to contact us.
We aim to respond to complaints within 7 days. The quickest way to get in touch about a current issue is via web chat.
If you’d prefer to send us a letter with the details of your complaint, please send it to:
34 South Molton Street,
Please include your name, OneCall number and address in this letter.
For more information on how we handle complaints, click here to read our customer complaints code (PDF)